Terms of Service

01Agreement and parties

These terms govern access to and use of the stageOS platform and this website, provided by stageOS by Safira ("we", "us"). By signing an order form, accepting an invitation to an event programme, or using the platform, you agree to them.

Where you access the platform as a delegate, vendor or member of staff of an organisation that has its own agreement with us, that agreement governs the commercial relationship and these terms govern your individual use.

If a signed order form or master agreement conflicts with these terms, the signed document prevails for that customer.

02The services

We provide stagePassport (delegate identity and access), stageEvents (programme operations), stageVendors (supplier operations) and the matchmaking engine that allocates meetings across a programme. What a given customer receives is defined in their order form.

We improve the services continuously. We will not materially reduce the functionality a customer has paid for during a paid term without their agreement.

We aim for high availability but do not warrant uninterrupted operation. Planned maintenance is scheduled outside live event windows wherever possible, and communicated in advance.

03Accounts and eligibility

You must be at least 18 and able to enter a binding contract. Account credentials are personal; you may not share them or let another person use your access.

You are responsible for activity under your account and must tell us promptly if you suspect unauthorised use. We may suspend an account immediately where we reasonably believe it has been compromised.

Organisation administrators are responsible for the accounts they create and for removing access when a person leaves their organisation.

04Acceptable use

You agree not to:

• Misrepresent your identity, organisation, mandate or verification status in a profile.
• Scrape, bulk-export or resell delegate, organiser or vendor data, or use it for unsolicited marketing outside the programme.
• Attempt to reverse-engineer, probe or interfere with the platform, its security controls or the matching logic.
• Upload malware, or content that is unlawful, infringing, defamatory or discriminatory.
• Use the platform in breach of applicable law, including the PDPL, anti-bribery law, competition law, and export-control or sanctions regimes.
• Use the services to build a competing matchmaking or event platform.

05Customer data and ownership

Customer data remains the customer's. We claim no ownership of it and use it only to provide and support the services, and as instructed by the customer.

Where we process personal data on a customer's behalf we do so as their processor under a data processing agreement incorporating the PDPL requirements and, where relevant, the GDPR Article 28 terms. Our Privacy Policy sets out residency, transfer and retention.

We may produce aggregated, de-identified statistics about platform usage and programme outcomes. Those statistics never identify a customer, a delegate or a counterparty, and may not be reverse-engineered to do so.

06Matchmaking outputs and no guarantee of outcome

Matchmaking proposes meetings. It does not promise deals, revenue, attendance or any commercial result, and nothing on this website or in our materials is a representation that a particular outcome will follow.

Outputs depend on the accuracy and completeness of the data supplied by delegates, organisers and vendors. Where the underlying data is thin, we say so rather than fabricate a match.

You remain responsible for your own due diligence on any counterparty introduced through the platform, and for any agreement you enter with them. We are not a party to those agreements and take no commission on them unless separately agreed in writing.

07Fees, invoicing and taxes

Fees, currency, billing frequency and term are set in the order form. Unless it says otherwise, invoices are payable within 30 days of issue.

Fees are exclusive of VAT and any other applicable tax or withholding. Saudi VAT is charged where the Zakat, Tax and Customs Authority rules require it. Where a customer must withhold tax, the amount payable is grossed up so we receive the invoiced sum.

Late payment may attract interest at the maximum rate permitted by applicable law, and we may suspend access after written notice and a reasonable cure period. Fees paid are non-refundable except where these terms expressly say otherwise.

08Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only for the purposes of the agreement, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations.

These obligations do not apply to information that is public through no breach, independently developed, or lawfully received from a third party, and they do not prevent a disclosure required by law — with prompt notice to the other party where notice is lawful.

09Intellectual property

We own the platform, its software, models, documentation, and the stageOS, stagePassport, stageEvents and stageVendors marks. Nothing here transfers that ownership.

We grant each customer a non-exclusive, non-transferable, revocable licence to use the services for their internal business purposes during their term.

Feedback you give us may be used freely to improve the services, without obligation or attribution, and without any claim over your own confidential information.

10Warranties and disclaimers

We warrant that we will provide the services with reasonable skill and care, by suitably qualified personnel, in accordance with applicable law.

Beyond that warranty, and to the maximum extent permitted by law, the services are provided as is: we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the services will be error-free or that any specific match, meeting or outcome will occur.

Nothing in these terms excludes liability that cannot be excluded under the laws of the Kingdom of Saudi Arabia or another applicable mandatory law.

11Limitation of liability

Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however arising.

Each party's total aggregate liability arising out of or in connection with the agreement is limited to the fees paid or payable by the customer in the 12 months preceding the event giving rise to the claim.

These limits do not apply to fraud or fraudulent misrepresentation, wilful misconduct, a party's payment obligations, or a breach of confidentiality or of the other party's intellectual property rights.

12Indemnities

We will defend a customer against a third-party claim that the platform, used in accordance with the agreement, infringes that third party's intellectual property rights, and will pay damages finally awarded.

The customer will defend us against a third-party claim arising from customer data or from use of the services in breach of these terms.

Each indemnity requires prompt notice, sole control of the defence by the indemnifying party, and reasonable cooperation from the other.

13Term, suspension and termination

The agreement runs for the term in the order form and renews only as that document provides. Either party may terminate for material breach not cured within 30 days of written notice, or immediately on the other's insolvency.

We may suspend access immediately where use threatens the security or integrity of the platform, or is unlawful; we will restore access as soon as the cause is resolved.

On termination, access ends and we return or delete customer data at the customer's election, subject to the retention periods in the Privacy Policy. Clauses that by their nature should survive — confidentiality, intellectual property, liability, governing law — survive.

14Compliance, sanctions and anti-bribery

Both parties will comply with applicable anti-bribery, anti-money-laundering, export-control and sanctions laws, including those of the Kingdom of Saudi Arabia and, where they apply to a programme, those of other relevant jurisdictions.

You confirm you are not a person or entity subject to applicable sanctions, and that you will not make the services available to such a person or entity.

15Force majeure, assignment and notices

Neither party is liable for a failure caused by an event beyond its reasonable control, provided it mitigates and resumes performance as soon as practicable. Payment obligations are not excused.

Neither party may assign the agreement without the other's consent, except to a successor of substantially all of its business.

Notices must be in writing. Notices to us are effective when sent to hello@stageos.ai and acknowledged. These terms, with the order form and the data processing agreement, are the entire agreement between the parties.

16Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. The parties will first attempt to resolve any dispute in good faith between senior representatives within 30 days.

Failing that, the courts of Riyadh have exclusive jurisdiction. Where the customer is established outside the Kingdom, the parties may instead agree in the order form to final and binding arbitration under the Saudi Center for Commercial Arbitration Rules, seated in Riyadh, in English, before a single arbitrator.

Nothing prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction.

17Changes to these terms

We may update these terms as the platform and the law change. The date at the top of the page reflects the current version. For customers under a paid term, a material change takes effect at the next renewal, or earlier only with their agreement.